Report Water Issues
Report the following issues online using the forms linked below and a customer service agent will address your concern.
Water Service Issues
Do you have a problem with your water service?
Report Water Service Issue
- This form is for reporting leaks, low pressure, or water outages.
- For billing issues or to have your service turned on or off, contact Utility Billing at (612) 673-1114.
- If there is urgent sewer issue, contact the Sewer and Storm Drain 24 Hour Hotline at (612) 673-5625. See below to report water quality issues.
- Service Level Goal: This issue may take 1 day to resolve or complete.
- Resolution: If the problem can be resolved on site the work order is updated and closed. If the problem requires more investigation an appropriate work order (Water Main Break or Private Leak) is generated.
Water Quality Issues
Does your water have a strange taste or odor?
Report Water Quality Issues
- The form linked below is for reporting problems with water color, smell, or taste. For urgent requests, call (612) 673-5600. You can also call Minneapolis 311 to report water quality issues.
- If there is urgent sewer issue, contact the Sewer and Storm Drain 24 Hour Hotline at (612) 673-5625.
- Service Level Goal: This issue may take 3 days to resolve or complete.
- Resolution: The City will review the results of lab work or repairs by other departments and determine if a long-term solution is necessary. If no further action is necessary, the process is complete. If further action is necessary, the long-term solution or chemical treatment is scheduled.
About This Service
- Questions with an asterisk (*) are required.
- You must provide an email address.
- When you submit the form you will receive an email confirming your request.
- The email will have the case number and an expected completion date for your request.
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